This Saturday evening I checked into my hotel and came back to my car sporting a shiny gift for being a Silver member rewards member. When I showed it to my 7 and 9 year old they LOL laughed out loud. What was the gift? A bottled water with a ribbon and thank you note attached. The kids and adults in the car could not stop laughing…saying things like “that is a gift?” and “why bother?”
Certainly there are better things to give a guest like setting up my sofa bed? After all they knew that I was in an efficiency with 4 people and only one bed? Maybe the manager is not that empowered. Maybe they should read about the Fred Factor http://www.fredfactor.com/ or anything customer service related 🙂
Marriott would have been better off NOT handing out a gift at all. If the gift has no prestige or value then it is better to just say thank you and move on.
At least we got a good chuckle at their expense.
